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Company Background

ACE Travel Management is the trading name of KMG Travel Management Limited. The company registration number is 2722778. It was formed in 1992 and specialises in providing a comprehensive Business Travel Management Service to the corporate sector in London and the South East through its offices in Brentwood.

ACE Travel is a boutique, independent Travel Management company and is owned by the two founding directors, Max & Christine Gunthardt and Sarah Wilson. The company has over 300 corporate clients in a wide range of industry sectors, and with travel expenditure ranging from £50,000 to £2 million per annum.

 

ACE is fully accredited with IATA and ATOL and we are ISO 9001:2008 certified for the provision of high quality business travel services. Every element of our function is set against a performance criteria and standards as set out in the accreditation. The operations process is set against standards that provide quality information, alternative options and relevant and accurate travel information. This follows through into our after sales service whereby service failures are recorded and monitored and correction and preventative action is applied.   ACE Travel operate a stringent quality check process whereby booking files are checked for accuracy on more than one occasion and by multiple staff members. Our yearly ISO audits have produced positive observations  including ‘’text book continuous improvement’’ ‘’staff development record for staff is an excellent record of a consultants development within the organisation’’  &  ‘’the level of service failures remains at a very low percentage’’

 

We are a member of the Advantage Travel Partnership, a consortium of independent travel companies. Within Advantage is an elite group of members called the Focus Partnership. The combined turnover of the Focus Partnership places us as the 4th largest TMC in the UK! We have the kind of buying power and relationships with airlines that you would expect from a large global company.  We are also a member of WIN, Worldwide Independent Travel Network, which provides special rates and benefits at hotels throughout the world.

 ACE Travel is accredited by the following organisations: 

IATA (no. 9125162-4)
ATOL (license no. 5423, issued by the CAA)
ATOC : the Association of Train Operating Companies
NAITA : the National Association of Independent Travel Agents, including membership of the Advantage Focus Partnership
TMPL : the Travel Management Partnership


Testimonial

“I met Ace Travel at one of our networking events and enquired if they could help organise our first time group travel to an Expo in Cannes, France.  It was a multi-tiered request that did not faze our dedicated account manager and from the very start they hand held us every step of the way.

Their professional, expertise and personal service delivered our travel requirements within budget and brief. I now use Ace Travel as my go to TMC and would not hesitate to recommend their impressive personal service”

Angela Reed
Sponsorship and Promotions Manager
London Chamber of Commerce and Industry