British Airways introduced the Book with Confidence policy in March because in these unprecedented times it was important to give their customers as much flexibility as possible. Since then, the global situation has evolved and based on their customers feedback it became very clear their policy needed to as well.
They have extended the Book with Confidence policy so that all bookings for travel up until 31st July 2020 (previously 31st May 2020), or any bookings made from 3rd March 2020 until 31st July 2020 (previously 31st May 2020) for travel until the end of the year, are eligible for a range of flexible rebooking options, including a future travel voucher.
The voucher option is available on flights that are still operating or flights that are cancelled. As always, if a customer’s flight is cancelled and they want a refund British Airways will provide one. All vouchers, regardless of when they were claimed, can now be used on new bookings up until April 2022 (previously valid for a year).
For further information contact the ACE team.