Star Alliance has added Heathrow to the list of airports that now offer its Connection Service initiative.
Their staff will use software to monitor passengers transfer windows, and will take steps to ensure the customer reaches their connecting flight.
This adds to the existing cities where this service is available, Chicago, Frankfurt, Houston, Munich,Newark, Toronto. Meaning clients can be assured their luggage will arrive at their destination, when they do.
According to Star Alliance, the software will help staff see where passengers and their checked bags are in danger of missing their onward flight and allows them to consider the options available to help the customer make their connection, including personally escorting them to their next departure gate.
For more information contact the ACE Team.