Our Head of Operations Caroline and Emily are currently managing all of the necessary refunds and exchanges etc for all affected ACE clients, keeping up with the constant change in airline polices and regulations whilst managing working remotely in this unprecedented time is no mean feat! It certainly isn’t the usual 9-5 as demonstrated at the weekend when they were frequently liaising will one of our affected travellers in Des Moines, Iowa, USA.
With an urgency to get him home before his visa expired this week. With sleepless nights and 5am starts to check the laptop, it’s always so nice to receive an email from the client saying ‘ We appreciate the level of work that you have put in to get our man home’ Well done ladies for once again demonstrating The ACE Way.
