ACE Travel Management is the trading name of KMG Travel Management Limited. The company registration number is 2722778.
ACE Travel Management act as both data controllers and data processors for purposes of the GDPR and Data Protection Act 2018 and are responsible for the manner the data you provide us with is processed.
What personal data do we collect?
We collect the following information about you:
Lawful reasons to using your personal data
There are several reasons we may collect and use your personal data which the law on data protection allows us to, including:
In order for us to fulfil our contractual obligations to you we will need to use your personal data
For example, for us to book you onto a flight or into a hotel.
We will always request your consent when we collect and process your personal data
For example, if you tick the consent box to receive our travel updates or newsletters
For example, we will need to pass and process your personal data to law enforcement if there is any involvement in fraud or criminal activity
Under IATA resolution 830d passenger contact details must be entered into bookings.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.
For example, we may send you promotional offers based on your past purchase history
We may need to protect the vital interests of you or another person
How do we collect your personal data?
We use several methods to collect data from you and about you including:
When you book or register with us, we will ask if you would like to receive marketing communications. If you have previously agreed to receive marketing communications, we may send you relevant offers and news about our products. You can change your marketing preferences by contacting us in any way or by using the ‘unsubscribe’ link in our marketing emails.
Protecting your personal data
Protecting the confidentiality and integrity of your personal data is a responsibility that we always take seriously. We use appropriate technical and organisational measures to keep personal data secure against unauthorised or unlawful processing, and against accidental loss, destruction or damage. For example
How long will we keep your personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes in which we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, invoices will be kept for 6 years for legal obligations
Who will we share your personal data with?
We will sometimes need to share your personal data with our trusted third parties, these can include:
Some third parties may be based outside of the UK, EU or European Economic Area (“EEA”). Organisations that are based outside of the UK, EU or EEA may not be subject to the same level of controls regarding data protection as exist within the UK and the EEA. We aim only to transfer your data to third parties outside of the UK, EU or EEA where either:
a) your personal information will be subject to one or more appropriate safeguards set out in the current data protection laws
b) the transfer is necessary to enable your contract to be performed
Your legal rights over your personal data
You have the rights under the data protection laws in relation to your personal data including:
Please email us at firstname.lastname@example.org requesting for Data Subject Access Request if you wish to exercise any of these rights.
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.
To make a complaint, please contact our Privacy Officer.
Alternatively, you can make a complaint to the Information Commissioner’s Office:
If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact our Privacy Officer:
Telephone: 0845 241 3406